Solve Unintentional Workplace Conflict By Equipping Staff With The i.care Model.
The i.care Model is a technique used to resolve unintentional conflict when interacting with colleagues or customers.
When put into practice, this de-escalation tool offers an actionable way forward that promotes understanding and harmony.
One of the top-ranking employer relations issues globally is interpersonal conflict and tension among co-workers.
Workplace missteps and misunderstandings, especially those where colleagues are interacting in a multicultural setting, are inevitable. When unintentional conflict arises, the first and best step in addressing it is to give employees a tool that offers a way forward.
Bringing Clarity and Respect to Unintentional Conflict
HireCultures’ Chief People Consultant Chandria Harris developed the i.care model in 2020 and has been introducing the concept to executives globally as a resource to deescalate and learn from unintentional conflict. As part of their strategic inclusion initiatives, more than 100 organizational leaders have practiced these principles through role-playing exercises, recognizing the tool as a powerful guide that offers conflict resolution with a solid path to strengthen relationships. Accordingly, in 2023, Chandria was approached about formalizing the i.care model and bringing it into organizations from a broad range of markets.
i.care Model Founder, Chief People Consultant - Chandria Harris
“So valuable. I love it. It’s not overly complicated. It’s thoughtful. As a person who committed an unintentional offense, I wish I had this resource sooner.”
—Melanie G. (Training and Development Consultant)
Resolve Conflict
Foster Inclusion, Clarity, Productivity
Some Hard But Necessary Truths:
#1. No two people think or operate the same way, even if they share an identity group.
#2. Our traditions, customs, values and norms are most important to us, but should not be a lens through which to view or judge others.
#3. We can unintentionally cause conflict when we make assumptions, like defaulting to stereotypes or interacting with the notion that the we experience the world is central to the lives of others.
Learn more about how your organization can adopt the i.care model.